Support
Getting Started / Products
Does the Pod come with a Seed3?
Yes! The Pod includes a Seed3 installed into the board. No need to order an extra Seed3 to use it.
How do I get started with Daisy?
Head to our getting started guide in Documentation. It will help you set up your programming environment, and get your first program flashed to your Daisy device!
Can I use Daisy in my new product?
Absolutely! We designed the Daisy to help reduce your development cost and time to market.
The Daisy board I need is out of stock. Help!
Not to worry, stock is on the way! You can get the latest updates about restocks on our Stock/Inventory Forum Thread.
Hardware Troubleshooting
My Daisy is getting hot. Is it broken?
Not necessarily! If your Daisy is hot, but you can touch it, then it is working fine. Daisy boards can operate up to 70° C (158° F), and you can expect the Daisy to sit anywhere from 30° C to 50° C for typical operations.
You should only be concerned if your Daisy is too hot to touch. If this is the case, power off your Daisy and check for any power related issues.
Does AGND and DGND have to get connected to each other?
YES! Always connect AGND to DGND in any Daisy hardware circuit design.
Shipping & Returns
I need to edit my order!
If you are within the order processing time window, you can make an edit to your order by entering your email and order number here!
Where are you located and where do you ship from?
We are based in Southern California, USA! Our main fulfillment warehouses are in:
- Columbus, Ohio, USA
- Northampton, England, UK
- Venlo, Netherlands, EU
Does Daisy ship internationally?
Yes! We ship worldwide from our multiple fulfillment centers. You can see where your Daisy will ship from on any product page.
How long will it take to receive my shipment?
Read our Shipping Policy page for estimated delivery times!
Does Daisy have VAT inclusive pricing?
Yes! VAT is included in all Daisy pricing, and is calculated base on the country you are shopping from.
How do I get VAT tax exemption
You can fill out the VAT Exemption form in the cart menu before checkout. Make sure you are logged into an account before doing so, and your VAT information will be saved to your account!
What is a Daisy warranty policy?
How can I make a return?
My package hasn't moved in several days.
While not ideal, it is somewhat common for packages to stall at fulfillment centers, or while in transit across borders.
If there is no update on tracking after a few weeks, please contact us using the email form below to sort out your order!
Have a specific technical question?
Our team is active daily on our community channels, answering your questions and others. Head to our Forum and see if your question has already been answered!