VAT, Taxes & Customs Information

 

We strive to make taxes and duties as transparent as possible. The information below explains how taxes are applied based on your shipping destination.

United States

Orders shipped within the United States may be subject to state sales tax.

We currently collect sales tax on orders shipped to:

  • California
  • Ohio
  • Idaho

Tax rates are calculated based on the shipping destination and applicable state and local tax regulations.

Sales Tax Exemption

If your organization qualifies for sales tax exemption, you may submit the appropriate exemption documentation for review.

For California customers, please provide a completed BOE-230 Certificate of Exemption. Once your documentation has been reviewed and approved, your customer account will be marked as tax-exempt for future qualifying purchases.

If you believe your organization qualifies for a sales tax exemption, please contact us before placing your order.

United Kingdom

Prices displayed on our website for customers in the United Kingdom include VAT.

Business Customers

If you are purchasing on behalf of a UK business, you may enter your valid VAT registration number during checkout. If your VAT number is successfully validated and your purchase qualifies, VAT will be removed from your order before payment.

European Union

Prices displayed on our website for customers in the European Union include VAT.

Business Customers

Businesses located in EU member states may enter a valid VAT registration number during checkout. If your VAT number is successfully validated and your purchase qualifies for VAT exemption, VAT will be removed before payment.

If your VAT number cannot be validated, VAT will be charged according to applicable regulations.

All Other Countries

For destinations outside the United States, United Kingdom, and European Union:

  • We do not collect local sales tax, VAT, or similar consumption taxes.
  • Your order may be subject to import duties, taxes, customs fees, or other charges imposed by your country's customs authority.
  • These charges are the responsibility of the recipient unless otherwise stated during checkout.

Import regulations, duties, and tax thresholds vary by country. We recommend checking with your local customs authority or tax agency before placing an order if you have questions about potential import charges.

Frequently Asked Questions

Why was I charged sales tax?

Sales tax is collected based on your shipping destination and applicable tax regulations. We currently collect sales tax in states where we have established tax obligations.

Why was I charged VAT?

VAT is charged based on your shipping destination and applicable tax laws. If you are purchasing as a business, make sure your VAT registration number is entered correctly during checkout so it can be validated.

My VAT number wasn't accepted.

Please verify that your VAT registration number is correct and currently active. If you continue to experience issues, contact our support team for assistance.

Can sales tax or VAT be refunded after I place my order?

If you believe tax was charged incorrectly, please contact us as soon as possible. We will review your order and determine whether an adjustment is possible.

Will I have to pay customs fees?

Customers outside the United States, United Kingdom, and European Union may be required to pay import duties or customs charges when their shipment arrives. These fees are determined by your local customs authority and are outside of our control.

Questions?

If you have questions about VAT, sales tax, exemptions, or customs charges, please contact our support team before placing your order. We are happy to help.