Cancellation policy
This policy applies to all purchases made at daisy.audio, including standard orders and pre-orders. Daisy is a trading name of Qu-Bit Electronix, Inc.
Standard orders
You may cancel a standard order at any time before it has been fulfilled. Once an order is fulfilled, it can no longer be cancelled.
An order is considered fulfilled once it has been processed for shipment. This includes when a shipping label has been created or the order has been released to our fulfillment partner. You’ll get a shipping confirmation email when this happens.
Pre-orders
You may cancel a pre-order at any time before it has been fulfilled, including while the item is still awaiting stock. Once a pre-order is fulfilled, it can no longer be cancelled.
Estimated ship dates for pre-orders are our best estimate and may change. If the estimated ship date changes, we’ll let you know by email, and you’re welcome to cancel at that point as long as the order hasn’t been fulfilled.
Orders with both in-stock and pre-order items
If your order contains both in-stock and pre-order items, we may ship them separately. Any items that haven’t been fulfilled yet can still be cancelled, even if other items from the same order have already shipped.
How to cancel
To cancel, click the "Edit Order" button in your Order Confirmation email. From there, enter your order number and select "cancel order." Follow any prompts to complete the cancellation. If your order is fulfilled before we’re able to process your request, we can’t cancel it.
Refunds for cancelled orders
Approved cancellations are refunded in full to your original payment method, including any shipping charges paid for the cancelled items. Refunds are typically issued within 5 business days of confirmation; your bank or payment provider may take additional time to post the credit.
After fulfillment
Fulfilled orders can’t be cancelled, but they may be eligible for return under our Refund Policy. Refusing delivery of a fulfilled order doesn’t count as a cancellation.